| Shipping
Info:
How is my order
shipped?
Do you ship COD?
Can I have my order sent
Rush Delivery?
Is
there a shipping charge for your Message in a Bottle?
Is My Name
Shown on the Packaging?
Payment Info:
What method of payment
do you accept?
Where do I send my
orders?
Do I have to pay sales
tax?
Do you have any
additional fees for a returned check?
Warranties and Guarantees:
Are your products guaranteed?
What about a warranty?
What if an item
is discontinued and I have already ordered it?
What if I receive damaged
products?
What items are not
returnable? |
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Message
in a Bottle:
What
is a Message in a Bottle?
Why
should I purchase a Message in a Bottle?
Can
I personalize the Message in a Bottle?
Can
I use your Message in a Bottle for invitations and announcements?
Miscellaneous Info:
Do you sell
my name and address to other companies?
How often do
you update your products?
When are your
catalogs updated?
I want to buy
your products for my business at wholesale prices, what
do I need to do?
Help with our Web Site:
Why High and Slow
Menu Speeds? |
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What
method of payment do you accept?
We accept PayPal, Master Card, Visa, American Express
and Discover. You can purchase all of our Message in
a Bottle greetings and invitations online by using our
Secure Online Shopping Cart. At the time of Check Out
you will be able to select the payment method you care
to use. To order by Check, Money Order or any other
means please Contact us
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| Do
you ship COD?
No, we do not ship any orders via COD.
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| Where
do I send my orders?
If you are purchasing a Volume order, Wholesale or our
Invitation Bottles and you would like to pay in advance
by personal or company check, please Contact
us for invoicing and payment instructions.:
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| Do
I have to pay sales tax?
If you are a resident of the State of Arizona sales
tax will be added to the price of your order. We are
required to collect it on behalf of Arizona, this money
is then sent on to the Arizona Department of Revenue.
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| Do
you have any additional fees for a returned check?
YES!! It is very costly to us if you write a bad check.
There is an additional $35.00 charge to you if your
check does not clear your Bank for any Reason.
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| How
is my order shipped?
Free Priority shipping within the USA, orders are shipped
using the US Postal service "priority service",
free of charge to you (Click
Here to see Excluded items). Estimated delivery
times as published by the United States Postal Service
(USPS) are 2 to 3 business days, however it is not guaranteed.
This is the time it takes to ship the package once the
post office receives it. Your package is sent to the
post office within one business day from receiving your
paid order.
For example, if you place your order on Monday,
your package will ship by Tuesday and will arrive
on Thursday or Friday. If you place your order on
Friday, it will ship by Monday and arrive on Wednesday
or Thursday.
Delivery confirmation and Signature confirmation
are available at an additional charge. You must select
these options when placing your order.
When shipping via the USPS priority mail we are unable
to guarantee delivery on a specific day.
We would be happy to add a notation on the front of
shipping tube below the recipients address that says
"Do not open until (certain date)", or "Open
on (certain date)". To use this option when checking
out you are able to add a note under each product you
ordered, please indicate a brief notation (Know More
Than 5 Words) please.
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| Can
I have my order sent Rush Delivery?
Yes, we can ship your order rush delivery via Express,
this method of shipping is very costly and we only recommend
when it is absolutely necessary. You will receive your
order in approximately 1 - 2 business days after the
item has been picked up by the shipper from our warehouse.
Express delivery is about half the amount of delivery
time of standard USPS.
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| Do
you sell my name and address to other companies?
NO!! We do not sell Information, we use the information
you provide about yourself when placing an order only
to complete that order. Please view our Privacy
Notice for further information.
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| Are
your products guaranteed? What about a warranty?
Yes, we guarantee that you will be happy with our products.
Please read our guarantee and
warranty page for additional information. If you
have a damaged or defective product please see "what
if I receive a damaged product".
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| What
if an item is discontinued and I have already ordered
it?
Within 24 hours after you Submit an order (Holidays
and Weekends excluded) we will send conformation of
your Order to the email address you entered above. If
you order an item that is discontinued, we will offer
you the choice of choosing another product of the same
price or you can cancel your order.
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| What
if I receive damaged products?
Please notify us immediately and we will ship a replacement
to you. We would like to hear from you even if you love
your products too, so please feel free to keep us informed
of how we are doing.
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| What
items are not returnable?
Our Message in a Bottle with a personalized greeting
are personalized and cannot be returned. If your order
was received broken in shipping please contact us immediately.
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| What
is a Message in a Bottle?
Message in a Bottle are uniquely decorated personalized
greetings for All Occasions. The Message in a Bottle
with your personalized greeting printed on the scroll
is the ideal Personalized Greeting Card for Christmas,
Birthdays, Holidays, Love, Romance, Weddings, Anniversary,
Birth Announcements, Invitations and Corporate promotions.
This is one Greeting Card they won't THROW away!!!
"It's NOT a Card,
it's a Memory"
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| Why
should I purchase a Message in a Bottle?
Most people purchase greeting cards that have a catchy
phrase or themes. In most cases these cards are disposed
of or forgotten. Shouldn't your greeting card stand
out and never be forgotten? This is what we want you
to experience, we want you to be noticed. When that
special someone receives this novelty greeting we guarantee
that he or she will remember who it came from. Our Message
in a Bottle greetings are all handcrafted within the
USA by our staff, we want to help you create a Memory
that will never be forgotten.
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| Can
I personalize the Message in a Bottle?
YES, you can compose your own personalized greeting
for the scroll. We have provided an area for you to
compose your own personalized greeting for each Message
Bottle. You can order as many Message in a Bottle with
each one having a completely different message printed
on the scroll and on the Check Out section you will
be able to provide us with different mailing address
for each Message in a Bottle
When composing your message for the scroll please don't
exceed 800 characters and include a To and From on the
message. By including the To and From on your message
that allows the person receiving your order to realize
the Message Bottle is for them and who it is from
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| Can
I use your Message in a Bottle for invitations and announcements?
Yes you can, are you looking for unique invitations
for (Weddings, Baby Showers, Birth Announcement's, Company
Promotion or any Special Occasion? Look NO further,
our staff will design your special invitations and personalized
scrolls according to your needs. Custom designed invitations
require a minimum order of 24 or more. Contact
us for additional information regarding our Message
in a Bottle invitations
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| Is
there a shipping charge for your Message in a Bottle?
NO, we pay the postage on your Message in a Bottle for
orders mailed within the USA via United States Postal
Service (U.S.P.S.), excluding Volume and Wholesale orders.
For orders mailed out of the USA Contact
us for shipping charges, please include the postal
code or complete address and stock number of the Message
in a bottle you wish to order.
Custom designed invitations, announcements, volume
discounts and wholesale accounts are subject to shipping
and postal charges.
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Is
My Name Shown on the Packaging?
We do not include any information about the price of the
order.
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How
often do you update your products?
We update our products on a monthly basis. Please check
back often or Contact us for
assistance.
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| When
are your catalogs updated?
Our Message in a Bottles online catalog is generally
updated monthly
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| I
want to buy your products for my business at wholesale
prices, what do I need to do?
Please Contact us and we will
inform you of our reseller agreement and we will also
need a copy of we need you to send a copy resale certificate
or Tax ID information. We require this information for
our records. We will provide your company with all the
necessary information including monthly updates, pricing
and much much more.
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Why
High and Slow Menu Speeds?
Here at amessagebottle.com we have a solution for slow
loading Internet connections. Just click into our slow
speed connection drop down menu at the top of the page
by our logo, there are two drop down menu's indicating
Slow and High speed. The Slow speed drop down is designed
to accommodate dial up, air cards and any connection
that runs at a considerably slower speed. Our Slow speed
menu allows you to shop our products in text format.
Once you find a Message in a Bottle that sounds interesting
click on the product name and you will be able to view
each product. Each selection will be displayed individually
cutting down on load time significantly.
Our High speed drop down menu allows you to view as
many as 10 products with High resolution pictures and
individual order forms for each product.
Both Drop Down Menus (High and Slow speed) were designed
to help our customers find just what they want as FAST
as their Internet connection speed will allow!!!
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Please
check the shipping information you provided before
submitting your order. We have found that most of
delivery problems occur due to misspelled addresses.
We are not responsible for failed deliveries due to
wrong address information.
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